Why NetGain?

Our Differentiation

1. We have clients, not customers. Clients are businesses you have relationships with. Customers are businesses you do transactions with.
2. We invest in your uptime. Our team is technically trained and located in-house 24x7x365—so the person reviewing alerts and checking on your back-ups is sitting in our building—they aren’t paged by a third party when you call and they aren’t working from their home.
3. We have a sense of urgency. We work to prevent issues, however when there is a disruption, we spring to action—troubleshooting and communicating with you on a resolution
4. We understand your business. High availability and system redundancy are important to us. We learn about your business processes and develop continuity strategies to match your needs and budget.
5. We are constantly learning. Our knowledge base documents your unique environment — your network diagram, your applications, your providers — so any technician or engineer can be of assistance. We review and update this regularly to assist your vCIO in the development and execution of your IT Roadmap.
6. We talk about response, resolution and client satisfaction every day. Accountability starts with measurement and communication. Each morning we huddle as a team, whether in person or by telepresence, and discuss key metrics to ensure we are all on the same page for the day’s priorities.
7. We take security seriously. It starts with our policies and is implemented through employees’ use of industry-leading password management, remote access tools, encryption, and multi-factor authentication, and it extends to unique client passwords and defined permissions for your privacy and protection. If you are in a regulated industry, we can help you with compliance for NIST, PCI, HIPAA, LEADS, and more.
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