A lot of people were involved with this ticket. All of them were great. But I'd like to single out Wes, who not only came here and fixed the issue, but spent an extra few minutes to explain the problem to me in a way I could understand, then answered my questions about patch cables and the pros and cons of making your own. He was very knowledgeable and helpful, as always.

A Diller
September 30, 2019