Managed Infrastructure Services
Your organization needs to be able to conduct business 24x7x365 with ready and accessible applications.
In this environment, a single IT person can’t manage it all, but NetGain can.
Our solutions are backed by a Service Level Agreement so you know exactly what to expect for response and resolution. Incidents are categorized Priority 1, 2, 3, or 4. Each Priority has a defined period for acknowledgement, response, planning, and resolution. Incidents affecting more than one user with no immediate workaround are categorized Priority 1. Scheduled maintenance items are categorized Priority 4.
When you choose our managed services, you also receive:
VCIO Services:
- Assigned Chief Information Officer
- Business Continuity and Disaster
Recovery Planning - Annual Technology Plan
- Project Research
- Scheduled CIO Calls
Asset Management Services:
- IT Purchasing Assistance
- IT Asset Inventory & Reporting
- IT Contract Management
- IT Asset Lifecycle Management
- Asset Recycling
Vendor Management Services:
- Internet Service Providers
- Web Hosting Providers
- Telco Providers
- Television Providers
- Conferencing Providers
- Application Providers
Help Desk/Support Services:
- Customer Self-Service Portal
- Service Ticketing System
- Availability Monitoring and Alerting
- 24x7 Telephone Support on Covered Devices
- 24x7 On-Site Support for Covered Devices
- Preventative Maintenance on Covered Devices