Your organization needs to be able to conduct business 24x7x365 with ready and accessible applications.
In this environment, a single IT person can’t manage it all, but NetGain can.
Our solutions are backed by a Service Level Agreement so you know exactly what to expect for response and resolution. Incidents are categorized Priority 1, 2, 3, or 4. Each Priority has a defined period for acknowledgement, response, planning, and resolution. Incidents affecting more than one user with no immediate workaround are categorized Priority 1. Scheduled maintenance items are categorized Priority 4.